Remote Strategic Client Success Lead

Affirm; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health coverage for employees and you/

Stipends for tech setup

Flexible time off

Employee stock purchase plan

Job summary

Affirm is seeking a Client Success Manager to oversee a portfolio of merchant partners and drive long-term value across post-sale relationships.

You will lead contract renewals, pricing updates, and expansions, coordinate cross-functional teams, and analyze performance to drive GMV and revenue growth while maintaining healthy partnerships.

Remote-first with flexibility; some in-person onboarding may be required. Competitive total compensation and equity accompany this role.

Qualifications

• 5+ years of B2B client-facing experience, preferably in a high-tech environment.
• Excellent customer relationship management skills with the ability to manage strategic accounts.
• Experience negotiating and closing commercial contracts (e.g., RFPs, renewals).
• Experience in managing cross-functional projects with a high attention to detail.
• Strong written and verbal communication skills.
• Excellent analytical abilities to review merchant performance and report on the impact of specific programs.

Responsibilities

• Manage a portfolio of accounts across industries to foster long-term strategic relationships.
• Handle contract renewals, updating pricing, and expansions.
• Deliver proactive client management to drive GMV and revenue growth.
• Analyze merchant performance and recommend programs to increase product adoption and marketing best practices.
• Manage merchant relationship health to maximize value for both sides.
• Coordinate cross-functional teams to improve Affirm offering.

Skills

5+ years of B2B client-facing exp

Contract negotiation

CRM management

Cross-functional project management

Written & verbal communication

Analytical abilities

Consumer finance knowledge

Salesforce

BI tools

Tools

Salesforce

BI tools

Job description

Affirm is seeking a Client Success Manager to oversee a portfolio of merchant partners and drive long-term value across post-sale relationships.

You will lead contract renewals, pricing updates, and expansions, coordinate cross-functional teams, and analyze performance to drive GMV and revenue growth while maintaining healthy partnerships.

Remote-first with flexibility; some in-person onboarding may be required. Competitive total compensation and equity accompany this role.