Remote Client Success Lead, GMV & Growth

Affirm; Minneapolis (MN); On-site; USD 110,000 - 173,000; Full time

Benefits offered by this job

Health coverage for you and dependents

Tech setup stipend

Flexible time off

Employee stock purchase plan (ESPP)

Job summary

Affirm is seeking a Client Success professional to manage a portfolio of merchant partners and drive long-term value. You will renew contracts, adjust pricing, and expand relationships while coordinating across Analytics, Credit, Marketing, and Product teams to optimize merchant outcomes.

The role emphasizes proactive account management, revenue growth, and GMV expansion with a remote-first work model across the US.

Qualifications

• 5+ years of B2B client-facing experience.
• Experience negotiating and closing commercial contracts.
• Excellent customer relationship management with strategic accounts.
• Experience managing cross-functional projects with attention to detail.
• Strong written and verbal communication skills.
• Excellent analytical abilities to review merchant performance.
• Knowledge of consumer finance offerings, integrated software solutions and e-commerce preferred.
• Familiarity with Salesforce and BI tools.

Responsibilities

• Manage a portfolio of accounts across industries to foster long-term strategic relationships.
• Responsible for renewals, pricing updates, and expansions.
• Deliver a proactive client management strategy to drive GMV and revenue.
• Analyze merchant performance and recommend programs to increase product adoption and optimize financing.
• Manage merchant relationship health to maximize value for both parties.
• Coordinate cross-functional teams across Analytics, Credit, Technical, Marketing and Product to improveAffirm offering.

Skills

B2B client-facing

Contract negotiation

Key account management

Cross-functional projects

Written & verbal communication

Analytical abilities

Consumer finance knowledge

Tools

Salesforce

BI tools

Job description

Affirm is seeking a Client Success professional to manage a portfolio of merchant partners and drive long-term value. You will renew contracts, adjust pricing, and expand relationships while coordinating across Analytics, Credit, Marketing, and Product teams to optimize merchant outcomes.

The role emphasizes proactive account management, revenue growth, and GMV expansion with a remote-first work model across the US.