Strategic Client Success & Growth Lead

Affirm; San Diego (CA); On-site; USD 125,000 - 188,000; Full time

Benefits offered by this job

Health coverage at no cost

Spending stipends for tech setup

Flexible time off

ESPP stock purchase plan

Job summary

Affirm's Client Success team partners with merchants to maximize value after the sale, guiding performance, product adoption, and revenue growth. You’ll own strategic account plans and coordinate cross-functional initiatives.

In this remote-first role, you’ll manage renewals, pricing updates, and expansions, while maintaining strong relationships and delivering measurable GMV improvements across diverse industries.

Qualifications

• 5+ years of B2B client-facing experience.
• Experience negotiating and closing commercial contracts.
• Strong CRM skills and ability to manage strategic accounts.
• Experience leading cross-functional projects with attention to detail.
• Excellent written and verbal communication skills.
• Analytical abilities to review merchant performance and impact.
• Knowledge of consumer finance offerings, integrated software, and e-commerce preferred.
• Experience with Salesforce and BI tools.

Responsibilities

• Manage a portfolio of accounts across industries to build long-term relationships.
• Handle contract renewals, pricing updates, and expansions.
• Deliver proactive client management to drive GMV and revenue growth.
• Analyze merchant performance and recommend programs to improve adoption.
• Maintain merchant relationship health to maximize value for both parties.
• Coordinate cross-functional teams to improve affirm offerings for merchants.

Skills

B2B experience

Contract negotiation

Account management

Cross-functional projects

Written and verbal communication

Analytical skills

Consumer finance knowledge

Salesforce

BI tools

Tools

Salesforce

BI tools

Job description

Affirm's Client Success team partners with merchants to maximize value after the sale, guiding performance, product adoption, and revenue growth. You’ll own strategic account plans and coordinate cross-functional initiatives.

In this remote-first role, you’ll manage renewals, pricing updates, and expansions, while maintaining strong relationships and delivering measurable GMV improvements across diverse industries.