Strategic Client Success Lead — Remote, GMV Growth

Affirm; New York (NY); On-site; USD 125,000 - 188,000; Full time

Benefits offered by this job

Health coverage for you and dependents

Tech setup stipends

Flexible time off and holidays

Employee stock purchase plan (ESPP)

Job summary

Affirm is a remote-first company delivering credit-based payments to merchants, with a focus on long-term partnerships and driving mutual growth. As the Client Success team, you’ll be the primary post-sale contact, coordinating with Analytics, Product, Marketing, Credit, and Technical teams to optimize performance and value for merchants.

You will manage a portfolio of strategic accounts, renewals, pricing and expansions, and lead programs that increase GMV and revenue, while maintaining strong

Qualifications

• 5+ years of B2B client-facing experience.
• Experience negotiating and closing commercial contracts (e.g., RFPs, renewals).
• Excellent customer relationship management skills with the ability to manage strategic accounts.
• Experience in managing cross-functional projects with a high attention to detail.
• Strong written (e.g. proposals, memos, e-mails) and verbal communication (e.g. presenting) skills.
• Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.
• Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred.
• Comfortable using Salesforce and BI tools.

Responsibilities

• Manage a portfolio of merchant accounts across industries to build strategic partnerships.
• Own contract renewals, pricing updates, and expansions.
• Deliver proactive client management to drive GMV, revenue, and coverage.
• Analyze merchant performance and recommend programs to boost product adoption.
• Manage merchant relationship health to maximize value for both parties.
• Coordinate cross-functional teams across Analytics, Credit, Tech, Marketing, and Product.

Skills

B2B client-facing

Contract negotiation

CRM skills

Cross-functional project management

Written & verbal communication

Analytical skills

Finance knowledge

Salesforce proficiency

BI tools proficiency

Tools

Salesforce

BI tools

Job description

Affirm is a remote-first company delivering credit-based payments to merchants, with a focus on long-term partnerships and driving mutual growth. As the Client Success team, you’ll be the primary post-sale contact, coordinating with Analytics, Product, Marketing, Credit, and Technical teams to optimize performance and value for merchants.

You will manage a portfolio of strategic accounts, renewals, pricing and expansions, and lead programs that increase GMV and revenue, while maintaining strong