Remote Client Success & Coordination Specialist

Velvethorizons; Minneapolis (MN); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Training & support

Job summary

Velvet Horizons is seeking a Customer Service Representative to support client requests and coordinate service arrangements in a flexible remote setting. The role emphasizes accuracy and multitasking across platforms.

Key duties include serving as the main contact for inquiries, presenting options, scheduling, and maintaining records while collaborating with the team. Onboarding and ongoing training are provided.

Qualifications

• Prior experience in customer service or coordination roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative tasks

Communication

Independent work

Digital tools

Detail oriented

Job description

Velvet Horizons is seeking a Customer Service Representative to support client requests and coordinate service arrangements in a flexible remote setting. The role emphasizes accuracy and multitasking across platforms.

Key duties include serving as the main contact for inquiries, presenting options, scheduling, and maintaining records while collaborating with the team. Onboarding and ongoing training are provided.