Remote Client Success & Service Coordinator

Velvethorizons; North Dakota; Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Flexible remote

Performance-based pay

Training & onboarding

Job summary

Velvet Horizons is seeking a Customer Service Representative to assist clients, organize service arrangements, and support the coordination process in a flexible remote setting. You will handle inquiries via email, phone, and online platforms, identify needs, present options, and maintain accurate records while collaborating with the team to improve processes and client satisfaction.

Onboarding will include training and ongoing support to ensure a successful transition, with performance-based

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Detail-oriented with ability to manage priorities and maintain accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Client service experience

Coordination abilities

Administrative support

Remote work proficiency

Detail-oriented

Job description

Velvet Horizons is seeking a Customer Service Representative to assist clients, organize service arrangements, and support the coordination process in a flexible remote setting. You will handle inquiries via email, phone, and online platforms, identify needs, present options, and maintain accurate records while collaborating with the team to improve processes and client satisfaction.

Onboarding will include training and ongoing support to ensure a successful transition, with performance-based