Remote Client Service & Coordination Specialist

Velvethorizons; Cambridge (MA); Remote; USD 38,000 - 60,000; Full time

Job summary

Velvet Horizons is seeking a Customer Service Representative to assist clients, coordinate service arrangements, and support the overall coordination process in a remote environment.

Ideal candidates have strong attention to detail, excellent communication, and the ability to manage multiple tasks independently while using digital tools and web-based systems. The role offers flexible remote work, onboarding and training, and compensation tied to completed client arrangements.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills are essential.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative tasks

Organization

Communication

Remote work

Digital tools

Job description

Velvet Horizons is seeking a Customer Service Representative to assist clients, coordinate service arrangements, and support the overall coordination process in a remote environment.

Ideal candidates have strong attention to detail, excellent communication, and the ability to manage multiple tasks independently while using digital tools and web-based systems. The role offers flexible remote work, onboarding and training, and compensation tied to completed client arrangements.