Remote Client Success Coordinator

Velvethorizons; Lawton (OK); Remote; USD 34,000 - 48,000; Full time

Benefits offered by this job

Flexible remote work environment

Performance-based compensation

Training and onboarding

Job summary

Velvet Horizons is seeking a Customer Service Representative to support clients remotely, coordinating service arrangements and handling inquiries with attention to detail.

This role emphasizes independent work, organized scheduling, and clear communication across channels. The company provides onboarding, ongoing training, and a flexible remote environment with performance-based compensation.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service experience

Coordination

Organizational skills

Communication skills

Independent work

Digital tools

Job description

Velvet Horizons is seeking a Customer Service Representative to support clients remotely, coordinating service arrangements and handling inquiries with attention to detail.

This role emphasizes independent work, organized scheduling, and clear communication across channels. The company provides onboarding, ongoing training, and a flexible remote environment with performance-based compensation.