Remote Client Success & Coordination Specialist

Velvethorizons; Fayetteville (AR); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Training & onboarding

Job summary

Velvet Horizons is seeking a detail-oriented Customer Service Representative to support clients remotely. You will handle inquiries via email, phone, and online platforms, identify needs, coordinate service plans, and manage reservations with providers.

This flexible, remote position offers performance-based compensation and access to training, with onboarding designed to ensure a smooth transition into the role.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative work

Organizational skills

Communication

Independent working

Digital tools

Attention to detail

Job description

Velvet Horizons is seeking a detail-oriented Customer Service Representative to support clients remotely. You will handle inquiries via email, phone, and online platforms, identify needs, coordinate service plans, and manage reservations with providers.

This flexible, remote position offers performance-based compensation and access to training, with onboarding designed to ensure a smooth transition into the role.