Remote Client Services & Coordination Specialist

Velvethorizons; Tacoma (WA); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Training and onboarding

Job summary

Velvet Horizons is seeking a Customer Service Representative to support a broad client base in a fully remote role. You will handle client inquiries via email, phone, and online platforms, coordinate service arrangements, and maintain meticulous records.

The role emphasizes strong communication, organization, and the ability to work independently in a structured remote environment. Onboarding, ongoing training, and performance-based compensation are provided.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred
• Strong organizational and communication skills
• Ability to work independently and manage priorities effectively
• Comfortable using digital tools and web-based systems
• Detail-oriented with a focus on accuracy

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Communication

Organization

Independent work

Digital tools

Job description

Velvet Horizons is seeking a Customer Service Representative to support a broad client base in a fully remote role. You will handle client inquiries via email, phone, and online platforms, coordinate service arrangements, and maintain meticulous records.

The role emphasizes strong communication, organization, and the ability to work independently in a structured remote environment. Onboarding, ongoing training, and performance-based compensation are provided.