Remote Client Success & Coordination Specialist

Velvethorizons; New Orleans (LA); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work

Training and onboarding

Performance-based pay

Job summary

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the overall coordination process.

This role requires strong attention to detail, the ability to manage multiple tasks in a remote environment, and a proactive approach to communication and record-keeping.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative

Organizational skills

Communication skills

Independent work

Digital tools

Web-based systems

Detail-oriented

Job description

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the overall coordination process.

This role requires strong attention to detail, the ability to manage multiple tasks in a remote environment, and a proactive approach to communication and record-keeping.