Remote Client Success & Coordination Specialist

Velvethorizons; Rockford (IL); Remote; USD 32,000 - 52,000; Full time

Job summary

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base. We offer flexible, performance-based compensation and onboarding support to successful candidates.

The Customer Service Representative role focuses on assisting with client requests, organizing service arrangements, and supporting the coordination process from a remote setting. Strong attention to detail and the ability to manage multiple tasks are essential.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative work

Communication

Digital tools

Job description

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base. We offer flexible, performance-based compensation and onboarding support to successful candidates.

The Customer Service Representative role focuses on assisting with client requests, organizing service arrangements, and supporting the coordination process from a remote setting. Strong attention to detail and the ability to manage multiple tasks are essential.