Remote Client Services & Travel Coordinator

Next Stop Travel; Trenton (NJ); Remote; USD 42,000 - 60,000; Full time

Job summary

Next Stop Travel is seeking a Customer Service Representative for a flexible remote role. You will handle client inquiries via email, phone, and online platforms, identify needs, present service options, coordinate scheduling, and manage reservations with external providers.

The position emphasizes strong organization, clear communication, and the ability to work independently in a remote environment with ongoing training and support.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Communication

Organization

Independence

Digital tools

Attention to detail

Job description

Next Stop Travel is seeking a Customer Service Representative for a flexible remote role. You will handle client inquiries via email, phone, and online platforms, identify needs, present service options, coordinate scheduling, and manage reservations with external providers.

The position emphasizes strong organization, clear communication, and the ability to work independently in a remote environment with ongoing training and support.