Remote Client Services Coordinator

Next Stop Travel; Milwaukee (WI); Remote; USD 36,000 - 48,000; Full time

Job summary

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support clients remotely. You will handle inquiries by email, phone, and online platforms, present suitable service options, and organize detailed service plans.

You will coordinate reservations with external providers, ensure timely follow-up, maintain accurate records, and contribute to process improvements while working independently in a flexible remote environment.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills are essential.
• Ability to work independently and manage priorities effectively.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.

Skills

Customer service

Coordination

Communication

Digital tools

Education

High school diploma or equivalent

Tools

CRM software

Scheduling tools

Job description

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support clients remotely. You will handle inquiries by email, phone, and online platforms, present suitable service options, and organize detailed service plans.

You will coordinate reservations with external providers, ensure timely follow-up, maintain accurate records, and contribute to process improvements while working independently in a flexible remote environment.