Remote Travel Services Coordinator

Next Stop Travel; Lansing (MI); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Training and support

Job summary

Next Stop Travel is seeking a Customer Service Representative to support clients, organize service arrangements, and coordinate remote operations.

In this flexible, remote role you will handle inquiries via email, phone, and online platforms, identify client needs, and present suitable options.

You will maintain records, support process improvements, and work independently while collaborating with the team to ensure accurate, timely service.

Qualifications

• Experience in customer service or coordination roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative support

Communication skills

Independent work

Job description

Next Stop Travel is seeking a Customer Service Representative to support clients, organize service arrangements, and coordinate remote operations.

In this flexible, remote role you will handle inquiries via email, phone, and online platforms, identify client needs, and present suitable options.

You will maintain records, support process improvements, and work independently while collaborating with the team to ensure accurate, timely service.