Remote Client Services & Travel Coordination Specialist

Next Stop Travel; Bristol (CT); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work environment

Job summary

Next Stop Travel, a remote-first organization, is seeking a Customer Service Representative who will handle client inquiries by email, phone and live platforms. You will identify client needs, present options, and coordinate detailed service plans while managing reservations with external providers in a remote, structured setting.

The role emphasizes accuracy, strong organization, and clear communication. Experience in customer service and the ability to work independently are valued, with

Qualifications

• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Organizational skills

Communication skills

Independent worker

Digital tools

Attention to detail

Job description

Next Stop Travel, a remote-first organization, is seeking a Customer Service Representative who will handle client inquiries by email, phone and live platforms. You will identify client needs, present options, and coordinate detailed service plans while managing reservations with external providers in a remote, structured setting.

The role emphasizes accuracy, strong organization, and clear communication. Experience in customer service and the ability to work independently are valued, with