Remote Client Services & Travel Coordination Specialist

Next Stop Travel; Ketchikan (AK); Remote; USD 40,000 - 60,000; Full time

Job summary

Next Stop Travel is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote environment.

You will handle inquiries by email, phone, and online platforms; identify client needs; coordinate scheduling; manage reservations with external providers; keep records accurate; and contribute to process improvements with the team.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative support

Strong communication

Education

High school diploma or equivalent

Tools

CRM software

Job description

Next Stop Travel is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote environment.

You will handle inquiries by email, phone, and online platforms; identify client needs; coordinate scheduling; manage reservations with external providers; keep records accurate; and contribute to process improvements with the team.