Remote Client Services Coordinator

Next Stop Travel; Orlando (FL); Remote; USD 36,000 - 60,000; Full time

Job summary

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support clients in a flexible remote environment. You will handle inquiries, coordinate service arrangements, and manage reservations with external providers, delivering clear communication throughout the process.

Ideal candidates have experience in customer service or administrative roles, strong organization, and comfort with digital tools.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative

Organizational skills

Communication

Independent work

Digital tools

Detail-oriented

Tools

CRM software

Job description

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support clients in a flexible remote environment. You will handle inquiries, coordinate service arrangements, and manage reservations with external providers, delivering clear communication throughout the process.

Ideal candidates have experience in customer service or administrative roles, strong organization, and comfort with digital tools.