Remote Client Services & Scheduling Specialist

Next Stop Travel; Littleton (CO); Remote; USD 38,000 - 60,000; Full time

Benefits offered by this job

Flexible remote work environment

Performance-based compensation

Training and ongoing support

Job summary

Next Stop Travel is seeking a Customer Service Representative for a remote-based role. You will assist with client requests, coordinate service arrangements, and support the overall scheduling and coordination process.

Responsibilities include handling inquiries via email, phone, and online platforms, identifying client needs, managing reservations with external providers, and ensuring clear communication throughout all stages.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative work

Organizational skills

Communication skills

Independent work

Digital tools

Job description

Next Stop Travel is seeking a Customer Service Representative for a remote-based role. You will assist with client requests, coordinate service arrangements, and support the overall scheduling and coordination process.

Responsibilities include handling inquiries via email, phone, and online platforms, identifying client needs, managing reservations with external providers, and ensuring clear communication throughout all stages.