Remote Client Services & Scheduling Specialist

Next Stop Travel; Norwalk (CT); Remote; USD 38,000 - 52,000; Part time

Benefits offered by this job

Flexible remote work

Training and onboarding

Job summary

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support clients remotely. You will handle inquiries via email, phone, and online platforms, identify client needs, and present service options.

You will coordinate scheduling, manage reservations with outside providers, maintain records, and contribute to process improvements while staying organized in a structured remote environment.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administration

Organizational skills

Communication

Digital tools

Job description

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support clients remotely. You will handle inquiries via email, phone, and online platforms, identify client needs, and present service options.

You will coordinate scheduling, manage reservations with outside providers, maintain records, and contribute to process improvements while staying organized in a structured remote environment.