Remote Client Services & Scheduling Specialist

Next Stop Travel; Wichita (KS); Remote; USD 32,000 - 44,000; Full time

Benefits offered by this job

Flexible remote work

Training and onboarding

Job summary

Next Stop Travel is seeking a Customer Service Representative to handle client inquiries via email, phone, and online platforms, identify needs, and present service options. You will coordinate scheduling and organize detailed plans, submit reservations with external providers, and maintain accurate records in internal systems.

The role emphasizes independence, strong communication, and the ability to manage priorities in a structured remote environment, with training and ongoing support

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative support

Communication

Remote work

Detail oriented

Multitasking

Tools

CRM systems

Reservation platforms

Web-based tools

Internal systems

Job description

Next Stop Travel is seeking a Customer Service Representative to handle client inquiries via email, phone, and online platforms, identify needs, and present service options. You will coordinate scheduling and organize detailed plans, submit reservations with external providers, and maintain accurate records in internal systems.

The role emphasizes independence, strong communication, and the ability to manage priorities in a structured remote environment, with training and ongoing support