Remote Client Services & Scheduling Coordinator

Next Stop Travel; Baton Rouge (LA); Remote; USD 32,000 - 44,000; Full time

Benefits offered by this job

Flexible remote work

Training and onboarding

Job summary

Next Stop Travel, a remote-based organization, is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process. This role requires strong attention to detail and the ability to manage multiple tasks in a remote environment.

You will be the main contact for clients via email, phone, and online platforms, identify needs, present options, coordinate scheduling, submit reservations, and maintain records.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Organizational skills

Communication skills

Remote work

Detail oriented

Job description

Next Stop Travel, a remote-based organization, is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process. This role requires strong attention to detail and the ability to manage multiple tasks in a remote environment.

You will be the main contact for clients via email, phone, and online platforms, identify needs, present options, coordinate scheduling, submit reservations, and maintain records.