Remote Client Services & Scheduling Specialist

Next Stop Travel; New Britain (CT); Remote; USD 38,000 - 50,000; Full time

Job summary

Next Stop Travel is seeking a detail‑oriented Customer Service Representative to support client requests, organize service arrangements, and coordinate communications in a remote environment.

You will handle inquiries via email, phone, and online platforms, identify client needs, schedule services, manage reservations with external providers, and maintain accurate records while contributing to process improvements and team collaboration.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Organizational skills

Communication skills

Independent work

Job description

Next Stop Travel is seeking a detail‑oriented Customer Service Representative to support client requests, organize service arrangements, and coordinate communications in a remote environment.

You will handle inquiries via email, phone, and online platforms, identify client needs, schedule services, manage reservations with external providers, and maintain accurate records while contributing to process improvements and team collaboration.