Remote Client Services & Scheduling Specialist

Next Stop Travel; Albuquerque (NM); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work environment

Training and onboarding

Ongoing support

Job summary

Next Stop Travel is seeking a Customer Service Representative to support clients remotely by email, phone, and online platforms. You will identify client needs, present service options, coordinate scheduling, and manage reservations with providers, ensuring clear, timely communication.

The role emphasizes independence, strong organization, and detail orientation in a structured remote environment, with onboarding and ongoing training provided.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative work

Organizational skills

Tools

Web-based systems

Digital tools

Job description

Next Stop Travel is seeking a Customer Service Representative to support clients remotely by email, phone, and online platforms. You will identify client needs, present service options, coordinate scheduling, and manage reservations with providers, ensuring clear, timely communication.

The role emphasizes independence, strong organization, and detail orientation in a structured remote environment, with onboarding and ongoing training provided.