Remote Client Services & Scheduling Specialist

Next Stop Travel; Columbia Township (MO); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Flexible remote work environment

Training and onboarding

Performance-based compensation

Ongoing support

Job summary

Next Stop Travel, a remote-based services provider, is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination processes.

You will serve as the primary contact via email, phone, and online platforms, identify client needs, coordinate scheduling, submit reservations with external providers, and maintain accurate internal records while working independently in a structured remote setting.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative tasks

Communication skills

Detail oriented

Tools

CRM systems

Web-based tools

Project management

Job description

Next Stop Travel, a remote-based services provider, is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination processes.

You will serve as the primary contact via email, phone, and online platforms, identify client needs, coordinate scheduling, submit reservations with external providers, and maintain accurate internal records while working independently in a structured remote setting.