Remote Client Services & Scheduling Specialist

Next Stop Travel; Chapel Hill (NC); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Training provided

Job summary

Next Stop Travel is seeking a remote Customer Service Representative to assist clients, coordinate service arrangements, and support the overall coordination process. The role requires strong attention to detail and the ability to manage multiple tasks in a distributed, online environment.

You will handle client inquiries via email, phone, and online platforms, present suitable service options, and maintain accurate records while collaborating with the team to improve processes and ensure timely

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative tasks

Job description

Next Stop Travel is seeking a remote Customer Service Representative to assist clients, coordinate service arrangements, and support the overall coordination process. The role requires strong attention to detail and the ability to manage multiple tasks in a distributed, online environment.

You will handle client inquiries via email, phone, and online platforms, present suitable service options, and maintain accurate records while collaborating with the team to improve processes and ensure timely