Remote Client Services Coordinator

Velvethorizons; San Diego (CA); Remote; USD 38,000 - 58,000; Full time

Benefits offered by this job

Flexible remote work

Ongoing training and onboarding

Job summary

Velvet Horizons in a remote setup is seeking a Customer Service Representative to assist clients, organize service arrangements, and support the coordination process. You will handle inquiries via email, phone, and online platforms while ensuring accurate records and timely follow-up.

You will also submit and manage reservations with external providers and coordinate scheduling. The role requires strong attention to detail, excellent communication, and the ability to manage multiple tasks

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Organizational skills

Communication skills

Independent work

Digital tools

Attention to detail

Tools

Web-based systems

Job description

Velvet Horizons in a remote setup is seeking a Customer Service Representative to assist clients, organize service arrangements, and support the coordination process. You will handle inquiries via email, phone, and online platforms while ensuring accurate records and timely follow-up.

You will also submit and manage reservations with external providers and coordinate scheduling. The role requires strong attention to detail, excellent communication, and the ability to manage multiple tasks