Remote Client Services Coordinator

Velvethorizons; Lansing (MI); Remote; USD 32,000 - 60,000; Full time

Benefits offered by this job

Remote work

Performance-based pay

Training & onboarding

Job summary

Velvet Horizons is a remote-based organization delivering structured planning and coordination services to a broad client base. We are seeking a detail-oriented Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote environment.

You will serve as a point of contact across email, phone, and online platforms, identify client needs, coordinate scheduling, manage reservations with external providers, and

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service experience

Organizational skills

Communication skills

Independent worker

Tech/digital tools

Attention to detail

Tools

Web-based systems

Job description

Velvet Horizons is a remote-based organization delivering structured planning and coordination services to a broad client base. We are seeking a detail-oriented Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote environment.

You will serve as a point of contact across email, phone, and online platforms, identify client needs, coordinate scheduling, manage reservations with external providers, and