Remote Client Services Coordinator

Velvethorizons; Des Moines (IA); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Performance-based compensation

Training and onboarding

Remote-friendly setup

Job summary

Velvet Horizons is seeking a detail-oriented Customer Service Representative to support clients remotely. The role focuses on handling inquiries, coordinating service arrangements, and maintaining accurate records in a structured, remote environment.

You will manage reservations with external providers, communicate clearly across channels, and contribute to process improvements. This position offers onboarding and training, with performance-based compensation and flexible remote work options.

Qualifications

• Experience in customer service, coordination, or administrative roles is preferred.
• Strong organizational and communication skills are essential.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative support

Organizational skills

Communication skills

Independent work

Detail-oriented

Job description

Velvet Horizons is seeking a detail-oriented Customer Service Representative to support clients remotely. The role focuses on handling inquiries, coordinating service arrangements, and maintaining accurate records in a structured, remote environment.

You will manage reservations with external providers, communicate clearly across channels, and contribute to process improvements. This position offers onboarding and training, with performance-based compensation and flexible remote work options.