Remote Client Services Coordinator

Velvethorizons; Knoxville (TN); Remote; USD 30,000 - 42,000; Full time

Job summary

Velvet Horizons is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote environment. The role requires meticulous attention to detail and the ability to manage multiple tasks independently.

You will serve as the primary contact for clients, coordinate scheduling, and submit reservations with external providers while maintaining accurate records and contributing to process improvements.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative support

Communication

Remote work

Job description

Velvet Horizons is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote environment. The role requires meticulous attention to detail and the ability to manage multiple tasks independently.

You will serve as the primary contact for clients, coordinate scheduling, and submit reservations with external providers while maintaining accurate records and contributing to process improvements.