Remote Client Services Coordinator

Velvethorizons; Virginia Beach (VA); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Training and onboarding

Job summary

Velvet Horizons is seeking a Customer Service Representative to assist clients, coordinate service arrangements, and support the overall coordination process in a remote setting. You will respond to inquiries via email, phone, and online platforms, identify client needs, and present suitable service options.

The role emphasizes attention to detail, ability to manage multiple tasks, and proactive communication.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative tasks

Communication

Detail-oriented

Independent work

Tools

CRM software

Email/Calendar tools

Web-based systems

Job description

Velvet Horizons is seeking a Customer Service Representative to assist clients, coordinate service arrangements, and support the overall coordination process in a remote setting. You will respond to inquiries via email, phone, and online platforms, identify client needs, and present suitable service options.

The role emphasizes attention to detail, ability to manage multiple tasks, and proactive communication.