Remote Client Services Coordinator

Velvethorizons; San Diego (CA); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Access to training and ongoing support

Flexible remote work environment

Performance-based compensation

Job summary

Velvet Horizons is seeking a Remote Customer Service Representative to assist clients, organize service arrangements, and support coordination processes. The role emphasizes attention to detail and the ability to manage multiple tasks in a remote environment.

You will serve as a main contact for client inquiries, identify needs, and coordinate detailed service plans and reservations with external providers, while maintaining accurate records and supporting ongoing process improvements.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative support

Organization

Communication skills

Independent work

Tools

Web-based systems

Job description

Velvet Horizons is seeking a Remote Customer Service Representative to assist clients, organize service arrangements, and support coordination processes. The role emphasizes attention to detail and the ability to manage multiple tasks in a remote environment.

You will serve as a main contact for client inquiries, identify needs, and coordinate detailed service plans and reservations with external providers, while maintaining accurate records and supporting ongoing process improvements.