Remote Client Services Coordinator

Velvethorizons; Newport (RI); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Flexible remote work

Job summary

Velvet Horizons, a remote-based organization, is seeking a Customer Service Representative to assist clients, organize service arrangements, and support coordination. This role requires strong attention to detail and the ability to manage multiple tasks in a remote environment.

You will respond to inquiries via email, phone, and online platforms, identify client needs, coordinate schedules, submit reservations, and maintain accurate records. Training and ongoing support are provided.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative

Tools

CRM software

Job description

Velvet Horizons, a remote-based organization, is seeking a Customer Service Representative to assist clients, organize service arrangements, and support coordination. This role requires strong attention to detail and the ability to manage multiple tasks in a remote environment.

You will respond to inquiries via email, phone, and online platforms, identify client needs, coordinate schedules, submit reservations, and maintain accurate records. Training and ongoing support are provided.