Remote Client Coordination & Scheduling Specialist

Velvethorizons; Boise (ID); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based compensation

Training and onboarding support

Job summary

Velvet Horizons is a remote-based organization seeking a Customer Service Representative to assist clients, coordinate service plans, and manage reservations with external providers. This role emphasizes attention to detail and the ability to juggle multiple tasks in a structured online environment.

You’ll serve as the main contact via email, phone, and online platforms, identify client needs, present service options, and ensure timely follow-up.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Organization

Communication

Independent work

Digital tools

Detail orientation

Job description

Velvet Horizons is a remote-based organization seeking a Customer Service Representative to assist clients, coordinate service plans, and manage reservations with external providers. This role emphasizes attention to detail and the ability to juggle multiple tasks in a structured online environment.

You’ll serve as the main contact via email, phone, and online platforms, identify client needs, present service options, and ensure timely follow-up.