Remote Client Success & Scheduling Coordinator

Velvethorizons; Worcester (MA); Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Training and onboarding

Job summary

Velvet Horizons is seeking a Customer Service Representative to support clients, organize service arrangements, and assist in the coordination process from a remote setting. You will manage inquiries via email, phone, and online platforms, identify client needs, and present appropriate service options.

You will coordinate scheduling, submit and manage reservations with external providers, and maintain accurate records in internal systems.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative support

Organizational skills

Tools

Web-based systems

Digital tools

Job description

Velvet Horizons is seeking a Customer Service Representative to support clients, organize service arrangements, and assist in the coordination process from a remote setting. You will manage inquiries via email, phone, and online platforms, identify client needs, and present appropriate service options.

You will coordinate scheduling, submit and manage reservations with external providers, and maintain accurate records in internal systems.