Remote Client Care & Scheduling Coordinator

Velvethorizons; Springfield (MA); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Training program

Job summary

Velvet Horizons is a fully remote-based organization specializing in structured planning and coordination services for a diverse client base. We seek a Customer Service Representative who will manage client inquiries, organize service arrangements, and support the coordination process from a remote setting.

You will identify client needs, present service options, coordinate detailed service plans, and manage reservations with external providers.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently with priorities.
• Familiar with digital tools and web-based systems.
• Detail-oriented with accuracy focus.

Responsibilities

• Serve as point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration.

Skills

Customer service

Coordination

Administrative

Communication

Remote work

Tools

CRM software

Email platforms

Job description

Velvet Horizons is a fully remote-based organization specializing in structured planning and coordination services for a diverse client base. We seek a Customer Service Representative who will manage client inquiries, organize service arrangements, and support the coordination process from a remote setting.

You will identify client needs, present service options, coordinate detailed service plans, and manage reservations with external providers.