Remote Change & Enablement Lead – ServiceNow Adoption

Cognizant Technology Solutions Corporation; Honolulu (HI); Remote; USD 119,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation in the United States seeks a Change and Enablement Lead to ensure ServiceNow processes are understood, adopted, and sustained by users through go-live and steady-state operations.

You will create role-based guidance, design Train-the-Trainer sessions, and drive knowledge transfer to client teams, focusing on adoption gaps and scalable learning. This remote role offers flexibility and a competitive salary.

Qualifications

• Must have led change management, enablement and user adoption for ServiceNow implementations.
• Must be able to develop role-based process guidance and training materials (Quick Reference Guides).
• Experience designing and delivering Train-the-Trainer programs and supporting knowledge transfer.

Responsibilities

• Lead change management and enablement activities that drive adoption of new ServiceNow processes and capabilities.
• Create Quick Reference Guides and role-based process guidance for each user group.
• Design and deliver Train-the-Trainer sessions to scale learning across the organization.
• Support transition to operations through knowledge transfer and handover to client teams.
• Partner with stakeholders to identify adoption gaps and adjust enablement materials.

Skills

Change management

User adoption

Training materials development

Train-the-Trainer

Knowledge transfer

Client-facing consulting

Education

Prosci Certified Change Practitioner

ACMP Certified Change Management Professional (CCMP)

ServiceNow Certified System Administrator (CSA)

Tools

ServiceNow

E-learning tools

Instructional design tools

Job description

Cognizant Technology Solutions Corporation in the United States seeks a Change and Enablement Lead to ensure ServiceNow processes are understood, adopted, and sustained by users through go-live and steady-state operations.

You will create role-based guidance, design Train-the-Trainer sessions, and drive knowledge transfer to client teams, focusing on adoption gaps and scalable learning. This remote role offers flexibility and a competitive salary.