Remote ServiceNow Change & Enablement Lead

Cognizant Technology Solutions Corporation; Richmond (VA); Remote; USD 119,000 - 140,000; Full time

Benefits offered by this job

Health Insurance

Paid Holidays & PTO

401(k) Plan

Disability Coverage

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking a Change and Enablement Lead to guide users from go-live through steady-state operations, ensuring new ServiceNow processes are understood and adopted.

You will design training, create quick reference guides, and lead Train-the-Trainer programs, collaborating with client teams to transfer knowledge and support a smooth transition. This remote role supports the United States and offers competitive compensation and benefits.

Qualifications

• Experience leading change management, enablement, and user adoption for ServiceNow implementations.
• Ability to develop role-based process guidance and training materials like Quick Reference Guides.
• Experience designing and delivering Train-the-Trainer programs.
• Experience supporting operational transitions and knowledge transfer to client or support teams.

Responsibilities

• Lead change management and enablement activities that drive adoption of new ServiceNow processes and capabilities.
• Create Quick Reference Guides and role-based process guidance tailored to each user group.
• Design and deliver Train-the-Trainer sessions that prepare client trainers to scale learning across the organization.
• Support the transition to operations through structured knowledge transfer and handover to client teams.
• Partner with stakeholders to spot adoption gaps and adjust enablement materials and approach.

Skills

Change management

Enablement

User adoption

ServiceNow

Tools

Instructional design

E-learning platforms

Job description

Cognizant Technology Solutions Corporation is seeking a Change and Enablement Lead to guide users from go-live through steady-state operations, ensuring new ServiceNow processes are understood and adopted.

You will design training, create quick reference guides, and lead Train-the-Trainer programs, collaborating with client teams to transfer knowledge and support a smooth transition. This remote role supports the United States and offers competitive compensation and benefits.