Remote Change & Enablement Lead - ServiceNow Adoption

Cognizant Technology Solutions Corporation; Boise (ID); Remoto; USD 119.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Descrizione del lavoro

Cognizant Technology Solutions Corporation invites a Change and Enablement Lead to drive adoption of new ServiceNow processes across client teams. You will create role-based guidance, design Train-the-Trainer sessions, and guide knowledge transfer from go-live to steady-state operations.

Experience leading change management for ServiceNow, plus certification in change management and CSA is highly valued. This remote opportunity is open to qualified applicants in the United States with a strong

Competenze

• Experience leading change management, enablement, and user adoption for ServiceNow implementations.
• Proven ability to develop role-based process guidance and training materials.
• Experience designing and delivering Train-the-Trainer programs.
• Experience supporting operational transitions and knowledge transfer to client or support teams.

Mansioni

• Lead change management and enablement activities that drive adoption of new ServiceNow processes and capabilities.
• Create Quick Reference Guides and role-based process guidance tailored to each user group.
• Design and deliver Train-the-Trainer sessions that prepare client trainers to scale learning across the organization.
• Support the transition to operations through structured knowledge transfer and handover to client teams.
• Partner with stakeholders to spot adoption gaps and adjust enablement materials and approach.

Conoscenze

Change management

Enablement

User adoption

Train-the-Trainer

Stakeholder collaboration

Formazione

Prosci Change Practitioner

ACMP CCMP Certification

ServiceNow CSA Certification

Strumenti

ServiceNow

e-learning tools

Descrizione del lavoro

Cognizant Technology Solutions Corporation invites a Change and Enablement Lead to drive adoption of new ServiceNow processes across client teams. You will create role-based guidance, design Train-the-Trainer sessions, and guide knowledge transfer from go-live to steady-state operations.

Experience leading change management for ServiceNow, plus certification in change management and CSA is highly valued. This remote opportunity is open to qualified applicants in the United States with a strong