Remote ServiceNow Change & Enablement Lead

Cognizant Technology Solutions Corporation; Salem (OR); Remoto; USD 119.000 - 140.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Resumo da vaga

Cognizant Technology Solutions Corporation is seeking a Change and Enablement Lead to drive adoption of new ServiceNow processes and capabilities. You will collaborate with client business owners, trainers, and delivery teams from go-live through steady-state operations.

The role involves leading change management, creating role-based guidance, and designing Train-the-Trainer programs to scale learning across the organization. A flexible remote position is available for qualified US applicants.

Qualificações

• Experience leading change management, enablement, and user adoption for ServiceNow implementations.
• Proven ability to develop role-based process guidance and training materials, such as Quick Reference Guides.
• Experience designing and delivering Train-the-Trainer programs.
• Experience supporting operational transitions and knowledge transfer to client or support teams.

Responsabilidades

• Lead change management and enablement activities that drive adoption of new ServiceNow processes and capabilities.
• Create Quick Reference Guides and role-based process guidance tailored to each user group.
• Design and deliver Train-the-Trainer sessions that prepare client trainers to scale learning across the organization.
• Support the transition to operations through structured knowledge transfer and handover to client teams.
• Partner with stakeholders to spot adoption gaps and adjust enablement materials and approach.

Conhecimentos

Change management

Enablement

Training materials

Train-the-Trainer

Descrição da vaga

Cognizant Technology Solutions Corporation is seeking a Change and Enablement Lead to drive adoption of new ServiceNow processes and capabilities. You will collaborate with client business owners, trainers, and delivery teams from go-live through steady-state operations.

The role involves leading change management, creating role-based guidance, and designing Train-the-Trainer programs to scale learning across the organization. A flexible remote position is available for qualified US applicants.