Remote Central Scheduler: Patient Access & Pre-Registration

Intermountain Healthcare Inc.; Salem (OR); Remote; USD 27,000 - 35,000; Full time

Job summary

Intermountain Health is seeking a fully remote Scheduler/Pre-registrar to manage patient appointments across locations. The role handles high call volumes, pre-registers patients, and administers related clerical tasks in a fast-paced environment.

Responsibilities include data input, insurance validation, and mentoring new hires, with a focus on customer service and process accuracy. Opportunity to work remote with Microsoft Teams interviews and potential onsite rounds as needed.

Qualifications

• High school diploma or equivalent OR (4) years of revenue cycle experience.
• Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.

Responsibilities

• Utilize multiple systems to perform all scheduling functions as needed.
• Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance
• Providing patients with preparation and location information.
• Correctly collecting and inputting patient data into the system.
• Validating patient insurance and explaining benefits as needed.
• Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.
• Acting as a mentor for new hires as needed.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
• Performs other duties as assigned.

Skills

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Operating

Multi-Channel Phone

30+ WPM Typing Speed

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Complex Problem Solving

Education

High school diploma or equivalent OR (4) years revenue cycle experience

Job description

Intermountain Health is seeking a fully remote Scheduler/Pre-registrar to manage patient appointments across locations. The role handles high call volumes, pre-registers patients, and administers related clerical tasks in a fast-paced environment.

Responsibilities include data input, insurance validation, and mentoring new hires, with a focus on customer service and process accuracy. Opportunity to work remote with Microsoft Teams interviews and potential onsite rounds as needed.