Remote Scheduling Specialist - Patient Access

Intermountain Healthcare Inc.; Cheyenne (WY); Remote; USD 27,000 - 35,000; Full time

Job summary

Intermountain Health is seeking a scheduling professional for a fully remote, full-time role supporting Peaks Regional Office. The job involves pre-registering patients, scheduling appointments, and handling insurance verification while working in a high-volume environment.

The position requires strong computer skills, data entry accuracy, and the ability to mentor new hires. Video interviews via Microsoft Teams are required, with potential onsite interactions and a remote work approval process.

Qualifications

• High school diploma or equivalent OR (4) years of revenue cycle experience.
• Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.

Responsibilities

• Use multiple systems to perform all scheduling functions as needed.
• Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance
• Providing patients with preparation and location information.
• Correctly collecting and inputting patient data into the system.
• Validating patient insurance and explaining benefits as needed.
• Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.
• Acting as a mentor for new hires as needed.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
• Performs other duties as assigned.

Skills

Customer Service Etiquette

Medical Insurance Knowledge

Computer Skills

Phone Experience

Typing Speed 30+ WPM

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Problem Solving

Education

High school diploma or equivalent

Revenue cycle experience (4 yrs)

Job description

Intermountain Health is seeking a scheduling professional for a fully remote, full-time role supporting Peaks Regional Office. The job involves pre-registering patients, scheduling appointments, and handling insurance verification while working in a high-volume environment.

The position requires strong computer skills, data entry accuracy, and the ability to mentor new hires. Video interviews via Microsoft Teams are required, with potential onsite interactions and a remote work approval process.