Remote Patient Scheduler & Pre-Registration Specialist

Intermountain Healthcare Inc.; Hagåtña (GU); Remote; USD 27,000 - 35,000; Full time

Job summary

Intermountain Health is seeking a fully remote Scheduling Specialist to pre-register patients for appointments and manage scheduling workflows. You will handle high call volumes across multiple locations, ensure accuracy of patient data, verify insurance, and guide patients with preparation and location details.

The role requires solid computer skills, multi-channel phone experience, and the ability to mentor new hires while upholding service standards.

Qualifications

• High school diploma or equivalent OR (4) years of revenue cycle experience.
• Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.

Responsibilities

• Utilize multiple systems to perform all scheduling functions as needed.
• Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance
• Providing patients with preparation and location information.
• Correctly collecting and inputting patient data into the system.
• Validating patient insurance and explaining benefits as needed.
• Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.
• Acting as a mentor for new hires as needed.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
• Performs other duties as assigned.

Skills

Customer Service

Medical Insurance

Computer Skills

Phone Experience

Typing 30+ WPM

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Complex Problem Solving

Education

High School Diploma or 4 years Revenue Cycle

Job description

Intermountain Health is seeking a fully remote Scheduling Specialist to pre-register patients for appointments and manage scheduling workflows. You will handle high call volumes across multiple locations, ensure accuracy of patient data, verify insurance, and guide patients with preparation and location details.

The role requires solid computer skills, multi-channel phone experience, and the ability to mentor new hires while upholding service standards.