Remote Central Scheduler for Patient Access

Intermountain Healthcare Inc.; Augusta (ME); Remote; USD 27,000 - 35,000; Full time

Job summary

Intermountain Health is seeking a Remote Scheduling Specialist to manage patient scheduling for appointments and procedures across multiple locations. You will pre-register patients, transcribe external orders, and handle high call volumes in a remote setting.

Successful candidates will have strong customer service, basic medical insurance knowledge, and experience with revenue cycle operations. The role requires excellent typing speed and multitasking abilities while upholding Intermountain

Qualifications

• High school diploma or equivalent OR (4) years of revenue cycle experience.
• Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.

Responsibilities

• Utilize multiple systems to perform all scheduling functions as needed.
• Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance
• Providing patients with preparation and location information.
• Correctly collecting and inputting patient data into the system.
• Validating patient insurance and explaining benefits as needed.
• Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.
• Acting as a mentor for new hires as needed.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
• Performs other duties as assigned.

Skills

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Operating Knowl

Multi-Channel Phone Experience

30+ WPM Typing Speed

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Complex Problem Solving

Education

High school diploma or equivalent OR (4) years of revenue cycle experience.

Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.

Job description

Intermountain Health is seeking a Remote Scheduling Specialist to manage patient scheduling for appointments and procedures across multiple locations. You will pre-register patients, transcribe external orders, and handle high call volumes in a remote setting.

Successful candidates will have strong customer service, basic medical insurance knowledge, and experience with revenue cycle operations. The role requires excellent typing speed and multitasking abilities while upholding Intermountain