Remote Patient Access Scheduler

Intermountain Healthcare Inc.; Montpelier (VT); Remote; USD 27,000 - 35,000; Full time

Job summary

Intermountain Health is seeking a remote Scheduling Specialist to pre-register patients for appointments and coordinate various procedures. You will manage multiple calls, verify insurance, and input accurate data across systems from a fully remote setting.

The role requires strong computer skills, 30+ WPM typing, and excellent customer service. Related experience in revenue cycle or call centers is preferred, with potential onsite interviews if required.

Qualifications

• High school diploma or equivalent OR (4) years of revenue cycle experience.
• Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.

Responsibilities

• Utilize multiple systems to perform all scheduling functions as needed.
• Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance
• Providing patients with preparation and location information.
• Correctly collecting and inputting patient data into the system.
• Validating patient insurance and explaining benefits as needed.
• Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.
• Acting as a mentor for new hires as needed.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
• Performs other duties as assigned.

Skills

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Operating Knowl

Multi-Channel Phone Experience

30+ WPM Typing Speed

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Complex Problem Solving

Education

High school diploma or equivalent

Revenue cycle experience 2+ years

Job description

Intermountain Health is seeking a remote Scheduling Specialist to pre-register patients for appointments and coordinate various procedures. You will manage multiple calls, verify insurance, and input accurate data across systems from a fully remote setting.

The role requires strong computer skills, 30+ WPM typing, and excellent customer service. Related experience in revenue cycle or call centers is preferred, with potential onsite interviews if required.