Remote Care Center Support Specialist

Modivcare; Wyoming (MI); À distance; USD 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Paid Time Off

401(k) with company match

Résumé du poste

Modivcare is seeking a Care Center Representative for a fully remote position. Start date is November 30th, 2026, with 3rd shift hours and one required weekend day. Compensation starts at $16 per hour.

You will handle incoming calls, provide empathetic support, and document details in real-time while adhering to strict privacy standards. Ideal candidates have 0–1 year in customer service, excellent communication skills, and the ability to work independently in a remote setup.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours.

Responsabilités

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Maintain confidentiality of highly sensitive materials and data.

Connaissances

Customer service

Communication

Empathy

Self-motivation

Formation

High School Diploma or GED

Outils

CRM software

MS Office

Description du poste

Modivcare is seeking a Care Center Representative for a fully remote position. Start date is November 30th, 2026, with 3rd shift hours and one required weekend day. Compensation starts at $16 per hour.

You will handle incoming calls, provide empathetic support, and document details in real-time while adhering to strict privacy standards. Ideal candidates have 0–1 year in customer service, excellent communication skills, and the ability to work independently in a remote setup.