Remote Care Center Support Specialist

Modivcare; Austin (TX); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k)

Job summary

Modivcare is seeking a Care Center Representative for a fully remote position. The role involves handling incoming calls, providing compassionate customer support, and monitoring medical alerts to ensure timely responses. Flexible weekend hours and a start date of November 30, 2026 are required.

Ideal candidates have 0–1 year in customer service, strong typing (35 WPM), and proficiency with CRM software and MS Office. Compensation starts at $16 per hour, with remote work across the United States.

Qualifications

• Minimum High School Diploma or GED required.
• 0–1 year of customer service experience preferred.
• Willingness to work weekends, overtime, and flexible hours.

Responsibilities

• Answer incoming emergency and non-emergency calls following protocols.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms with care.
• Record call details, dispatches, and messages in real-time.
• Maintain confidentiality when handling sensitive information.

Skills

Customer service

Empathy

Communication

Typing 35 WPM

CRM software

MS Office

Education

High School Diploma or GED

Tools

CRM software

Microsoft Office

Job description

Modivcare is seeking a Care Center Representative for a fully remote position. The role involves handling incoming calls, providing compassionate customer support, and monitoring medical alerts to ensure timely responses. Flexible weekend hours and a start date of November 30, 2026 are required.

Ideal candidates have 0–1 year in customer service, strong typing (35 WPM), and proficiency with CRM software and MS Office. Compensation starts at $16 per hour, with remote work across the United States.