Remote Care Center Specialist

Modivcare; Lincoln (NE); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with 2%

Paid Time Off

Paid Parental Leave

Short-Term and Long-Term Disability

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative for a fully remote role. Start date is November 30, 2026 with 1st shift including one required weekend day.

Compensation starts at $15/hr and you will answer emergency/non-emergency calls, provide compassionate support, and document activities in real-time while maintaining confidentiality. Ideal candidates have 0–1 year in customer service, strong communication skills, and the ability to handle high-pressure situations with empathy.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.

Skills

Customer service

Communication

Calm under pressure

Self-motivated

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Office

Job description

Modivcare is seeking a Care Center Representative for a fully remote role. Start date is November 30, 2026 with 1st shift including one required weekend day.

Compensation starts at $15/hr and you will answer emergency/non-emergency calls, provide compassionate support, and document activities in real-time while maintaining confidentiality. Ideal candidates have 0–1 year in customer service, strong communication skills, and the ability to handle high-pressure situations with empathy.