Remote Care Center Specialist

Modivcare; Montana; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with 1:

Paid Time Off

Paid Parental Leave

Disability benefits

Job summary

Modivcare is seeking a Care Center Representative for a fully remote role. Start date is November 30th, 2026, with 1st shift hours and one required weekend day. Compensation starts at $15/hour.

In this role you will handle emergency and non-emergency calls, provide empathetic customer support, document details in real-time, and maintain confidentiality while ensuring high-quality service to members nationwide.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience preferred.
• Remote work with internet speeds of 50 Mbps down / 25 Mbps up.
• Willingness to work weekends and flexible hours.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Communication

Empathy

Independent / teamwork

Multitasking

Education

High School Diploma or GED

Tools

CRM software

Typing 35 WPM

MS Office (Word/Excel/Outlook/PowerPoint)

Job description

Modivcare is seeking a Care Center Representative for a fully remote role. Start date is November 30th, 2026, with 1st shift hours and one required weekend day. Compensation starts at $15/hour.

In this role you will handle emergency and non-emergency calls, provide empathetic customer support, document details in real-time, and maintain confidentiality while ensuring high-quality service to members nationwide.