Remote Care Center Specialist

Modivcare; Little Rock (AR); Remote; USD 18,000 - 26,000; Full time

Job summary

Modivcare is seeking a Care Center Representative for a fully remote role. You will respond to emergency and non-emergency alerts, provide empathetic customer support, and document interactions in real-time while following established protocols.

The position begins on a November 30, 2026 start date, with 2nd shift hours and a requirement to work at least one weekend day. The ideal candidate has 0–1 year of customer service experience, strong communication skills, and proficiency with CRM tools

Qualifications

• High school diploma or GED required.
• 0–1 year of customer service experience encouraged.
• Ability to handle high-pressure calls with empathy.
• Familiarity with CRM systems preferred.

Responsibilities

• Answer emergency and non-emergency calls following protocols.
• Provide compassionate customer support using scripts.
• Monitor medical alerts and dispatch responses as needed.
• Log call details and messages in real-time.
• Verify and update customer information.
• Maintain confidentiality of sensitive materials.

Skills

Customer service

Interpersonal skills

Oral & written communication

Empathy under pressure

Independent work

Self-motivated

Education

High School Diploma or GED

Tools

CRM software

Multiple screen navigation

MS Word

MS Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative for a fully remote role. You will respond to emergency and non-emergency alerts, provide empathetic customer support, and document interactions in real-time while following established protocols.

The position begins on a November 30, 2026 start date, with 2nd shift hours and a requirement to work at least one weekend day. The ideal candidate has 0–1 year of customer service experience, strong communication skills, and proficiency with CRM tools